SHIPPING & RETURNS

SHIPPING RATES

SHIPPING OPTIONS

We ship to: the 50 United States, Puerto Rico, Canada, Mexico and APO/FPO addresses.

Exclusions: Next-Day and 2-Day delivery are not available to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Canada, Mexico, or post office boxes. Next Day Shipping orders must be submitted before 1PM EST.

Credit card authorization:Orders will be processed and shipped pending credit card authorization. When you place an order, We will pre- authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some institutions’ cards, the funds become unavailable, but the account is not debited until the order ships. If the order is canceled for any reason, the time it takes for the hold to release depends on the issuer of the card.

SAFETY:

We’re increasing the frequency of regularly scheduled cleanings and sanitization efforts in Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.

RETURN POLICY

For online purchases made through October 6, 2020, if for any reason you are not satisfied with any item purchased, simply return it within 15 days of the shipment date to receive a refund at the net price (after coupons and/or discounts).

For online purchases made after October 6, 2020, if for any reason you are not satisfied with any item purchased, simply return it within 45 days of the order date to receive a refund at the net price (after coupons and/or discounts).

Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Items marked as “Final Sale” are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie & shapewear are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

RETURNING PURCHASES

• Detach the top of the package invoice and keep it for your records.
• Circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
• Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice (note that $6.95 will be deducted from your refund should you choose to use our enclosed label) and mail the package to:
  
  Phoenix Maxi Dresses
  2 N Central Ave #2050
  Phoenix, AZ 85004
  
• Please note: shipping and handling charges and return mail charges are not refundable.
• You will receive one email confirming we’ve received your return and a second email once we’ve processed the return. It will take approximately 7-10 business days for your return to be processed. The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.

RETURN REASON CODES

1. Too big
2. Arrived late
3. Delivered wrong item
4. Too short

5. Returning a gift
6. Didn’t like item
7. Too long
8. Defective

9. Fabric/color not what I expected
10. Too small
11. Other ________________

COUPON CODE ADJUSTMENTS FOR ORDERS

Coupon code adjustment: We offer a one-time coupon code adjustment within 48 hours if you forget to enter your coupon code. Contact us within 48 hours of placing your order and please have your billing information, order number and coupon code on hand.